... in shippers. There is a part of me which feels like I have been a prisoner in the land of international importers. For some reason, I have stuck with the same importer/broker for the past four years, even though they torture me with lack of communication, overcharging, and agents who do not speak English as a First Language. Not that I have prejudices in this area, believe me, because at one time, I had a successful textbook distributorship selling books in English as a Second Language in California. But I digress ...
I want to complain, and rarely do it in public; however, today is the day for maybe just a little rant, nothing major at all because people have actually been calling me and helping me. I just want my yarn, that's all. Here I sit, awaiting the largest re-stocking order we have yet to receive, and I know that my wool is just a two-hour drive from here yet can do nothing to grab it up. Even so, I am not unhappy with the importer because we are trying out a new shipper and so far, they have been 1000 times more communicative than the one who held me prisoner in the past for far too long. Could I have escaped, I now dare to ask myself? Hmmmm....
They are so nice! They call me with concern over the missing paperwork (not their fault!), and they have guided me along the way to secure a new broker for this shipper. That guy is so nice, too, and he's Italian! ... by way of New Jersey, but then I am Italian by way of Pennsylvania and Virginia, so we are even there. I have never had such wonderful customer service in the import activities as I've had with these people.
Still, I do not have my shipment and have been watching the developments on three continents, as others in the food chain push and prod to get the right papers into the right hands. But, I can forgive them because, well, they are all so darned nice! and, I am going through a sort of new classroom in importing. I think I got complacent over the past four years in knowing the order of what paperwork was expected at which point. It got to the point, though, that no one bothered to notify me when the shipment would arrive, and I was left guessing most of the time. Try to imagine what I is like keeping my customer base informed when I, myself, am not in complete control of the info!
Now, will my customers be equally forgiving to me? Cannot answer that one, but I will admit that I have given myself a little pad of time in discussing the arrival date of this order. The begging is only now beginning to trickle in, nothing major yet. Hope they will all have the spring spirit and think I am just as nice as I think these new import folk are, too! How I wish there were no begging at all, and I had all the yarn at hand when anyone wanted anything. One of these days ... That is my goal!
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