Monday, May 09, 2011

Holding Stock: BFL and new Falkland yarns

Every business needs to make changes when it is proven beyond the shadow of a doubt that the current system is not working, and that is just what we are about to do with the stock levels of our BlueFaced Leicester and new Falkland British Merino yarns. The demand for these two lines has taken off in the past couple of months, and our old habit of ordering in every week is not enough to keep the stock levels at a healthy point. What has happened is that we have a pile of backorders! I just hate backorders, so we are going to have more of both lines sent in, and have ordered new shelving too.

The thing is that we are fairly proud of how quickly we send out orders. Almost always, unless there is a published reason, we turn orders around within 24 hours, and most of the time they go out sooner depending on the hour they were placed. My customers know this and have come to expect it, in fact so much so that they think nothing of writing an eMail of complaint when an order is delayed two days in shipping! Pretty amazing, really.

So, we've asked Mr. Wool to ship enough of both lines to catch up our backorder list, and to send more in a couple of days of every one of the BFL and Falkland yarns. This includes all of the following yarns:
BFL Aran-SW
BFL DK-SW
BFL High Twist
BFL Platinum
BFL Silk Sock
BFL Silky Lace
BFL-4 Socking
and
Falkland Merino 4 Socking
Falkland Merino DK-SW
Falkland Merino/Bamboo Select lace wt
Falkland Merino/Bamboo Sock
Falkland Merino/Silk 50/50 Sock
Falkland Merino/Silk 50 50 DK
Falkland Merino/Tencel 50/50 Select Lace wt
Falkland Merino/Tencel 50/50 sock
Falkland Merino Platinum Sock

Please allow a week or so for this to work out. It will take that long to catch up and then to get ahead on the packing and shipping.

I think this will solve the minor backorder list we have right now. Even though we have published the warning that there will be a short wait for these yarns, the creation of a backorders means more places to double check an order, and basically, more work. We try to keep things efficiently organized so that we have a handle on stock and orders. It is 'demand' which is the unknown factor, of course. And that's the way of business, isn't it?

We will do what we do best and that is explain what is happening and then move to make the wait go away for our customers. I will reference this post in the next newsletter so that all of this will not be repeated there.

Do I thank you enough? I certainly do not mean to skip over that part of doing business, so here is a heartfelt thanks for making problems like this for me to figure out! Supply and demand, supply and demand....

3 comments:

lousli said...

I'm wondering if you'll be stocking BFL worsted or aran that isn't superwash again. I love using it for making longies and soakers!

Sheila Wool2Dye4 said...

That yarn will make a return late fall or early winter. I don't know if you heard about the fire which destroyed all of the BFL yarns in the warehouse in England? Wool2Dye4 lost all of our stock of two yarns, this BFL Aran and BFL Ultra! the sock yarn. Have had a hard time finding a mill to spin it to standards, and the old mill has closed. We have now placed the fiber with our merino mill, and hope to hear word in a few months of the return of BFL Aran. We have quite a few knitters of longies and soakers who say that this is the right yarn for the job.

lousli said...

I'm so glad to hear that it will be back! I'll be looking for it in the fall. :D