Today I have removed UPS from the shipping options on the Wool2Dye4 website. I tried it out for two months this time, and have gone back to the US Postal System, once again. USPS has excellent service, for the msot part, and they are on a new campaign to improve both their service and their image.
We will be adding FedEx as an option next month, but for now have gone back to USPS.
Over the past few years, some customers have become my regular correspondents, and probably know that I am very concerned aout customer service. My decision today is actually based on customer service issues. I heartily maintain that just because a business represents a small part of the larger economic picture, that there should be any less attention to customer service. Each of us has the right to choose our business partners, and today I am choosing the US Postal Service once again, and will soon choose to add FedEx as a shipping option.
Customer service is what makes business strong. I firmly believe it, and practice it myself.
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